Please contact our Returns Department (email support@mr-purple.com) within thirty days(30 days) upon receiving your package if an item is received damaged or has been incorrectly shipped by us. Your order will be considered as correctly closed without any issues if no attempt has been made to contact our Returns Department within 30 days.

Refundable Items:

All returned items must be unused or unopened, and in original packaging for a refund. We will accept a return of the products for a refund of your purchase price, less the original shipping. All cartridges, atomizers, e-liquids, coils, RBA, disposable items,

Non-Refundable:
Except for any products designated on the Website as non-returnable, provided such return is made out of a time frame of thirty (30) days after shipment.

Return Shipping:
Please check your products carefully and contact us immediately if your bought items are damaged or defective by the carrier, that time shipping fee is FREE for defective products. But, if you buy mistakenly another color or brand. That time you have to pay the actual cost of shipping(5.90$)

How can customers get the return level?

  1. Damaged By Carrier( Defective Products )
  • Download and Print
  1. For your responsibility ( Customer Remorse )
  • Download and Print

Re-stocking fee:

You don’t need to pay any re-stocking fee.

Refunds

Once your return is received to us, we will an email to notify you that your returned item is received to us successfully. We will also notify if your sent items are approved or rejected for refunds.

If your items are approved for refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment or credit/debit card, within a certain amount of days.